Frequently Asked Questions

Everything you need to know about shopping with PIXI

What is the standard shipping timeframe?

We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take up to 10-14 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Simply visit our Returns Portal, enter your order number, and print your prepaid return label. Items must be unworn and have original tags attached.

Which payment methods do you accept?

PIXI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website where you can monitor your package in real-time.

Do you provide a size guide for your clothing?

Yes, every product page includes a detailed size chart with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

At PIXI, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.