Returns & Exchanges

At PIXI, we want you to love every piece you wear, but if something isn't quite right, we offer hassle-free returns within 30 days of delivery. All items must be in their original condition with tags attached to be eligible for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

3

Pack and Ship

Place the unworn items in their original packaging and drop off your parcel at any authorized carrier location or scheduled pickup point.

4

Receive Your Refund

After our quality team inspects your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing